How to Cancel a Service via the Client Area

Introduction
If you no longer need a hosting service or any other product associated with your account, you can easily cancel it through the client area. Cancelling a service will stop any future billing and, depending on the cancellation type, may immediately terminate the service. This guide will show you how to cancel a service in a few simple steps.

Step-by-Step Instructions

1. Login to Your Client Area
   Begin by logging into your client area where you manage your hosting services.

   • Visit the Client Area and enter your email and password.
   • Click "Login" to access your account dashboard.

2. Navigate to Your Services
   Once logged in, go to the "Services" or "My Products & Services" section.

   • This section lists all the services (hosting, domains, etc.) currently associated with your account.
   • Select the service you wish to cancel by clicking on it.

3. Select the Cancellation Option
   On the service details page, you will find an option labeled "Request Cancellation" or "Cancel Service".

   • Click this button to proceed with the cancellation request.

4. Choose the Type of Cancellation
   After selecting "Request Cancellation", you’ll need to choose the type of cancellation:

   • Immediate Cancellation: The service will be terminated right away, and you will lose access to the service immediately.
   • End of Billing Period: The service will remain active until the end of your current billing cycle, and you will not be billed again once the current period ends.

   Choose the option that best fits your needs.

5. Provide Cancellation Reason (Optional)
   In most cases, you’ll be asked to provide a reason for the cancellation. This helps us improve our services:

   • Select a reason from the dropdown list (e.g., “No longer needed,” “Found a better service,” “Billing issues,” etc.).
   • You can also provide additional comments if necessary.

6. Submit the Cancellation Request
   After selecting the cancellation type and providing your reason, click "Submit" or "Confirm Cancellation" to finalize the request.

7. Cancellation Confirmation
   Once submitted, you will receive a confirmation that your cancellation request has been received. Depending on the cancellation type, your service will either end immediately or at the end of the billing cycle. You will also receive a confirmation email for your records.

Important Considerations Before Cancelling

1. Backup Your Data
   Before cancelling your service, especially if you're opting for Immediate Cancellation, be sure to back up any important files, databases, or emails associated with the service. Once cancelled, all data associated with the hosting account or service may be permanently deleted.

2. End of Billing Period Option
   If you choose to cancel at the end of the billing period, you’ll retain access to the service until the period ends. This is a good option if you need time to transition your site or files to another provider.

3. Refunds
   Depending on your provider’s terms and conditions, cancellation may not always qualify for a refund. Review the refund policy in your agreement or contact support if you’re unsure about refund eligibility.

4. Domain Registrations
   If you are cancelling a hosting plan that includes a domain registration, note that the domain registration itself will not be cancelled. Domains are typically managed separately and may remain active until their expiration date unless you manually cancel or allow them to expire.

Common Issues

1. Unable to Find the Cancellation Option
   If you cannot locate the Request Cancellation button:

   • Ensure you are looking at the correct service in the My Products & Services section.
   • Some services might require manual cancellation via support, so contact the support team for further assistance if the option isn’t available.

2. Service Still Active After Cancellation Request
   If your service remains active after submitting a cancellation request:

   • Double-check that you selected Immediate Cancellation if you wanted the service stopped right away.
   • If you chose to cancel at the end of the billing period, the service will remain active until that time. If you need immediate termination, contact support for assistance.

3. Billing After Cancellation
   If you were billed after submitting a cancellation request, this may occur if the cancellation was submitted after the next billing cycle had already begun:

   • Contact support with the cancellation details to resolve any potential billing issues.
   • Always ensure you submit the cancellation request before the next billing date if you don’t wish to be charged.

Conclusion
Cancelling a service via the Client Area is straightforward and gives you flexibility in choosing when the cancellation takes effect. Whether you no longer need the service or wish to explore other options, the cancellation process ensures that you won’t be billed for the service in the future.

For any issues or additional questions about the cancellation process, feel free to reach out to our support team for assistance.