Terms of Service

We provide web hosting, virtual private servers (VPS), domain registration and related services, hosted in a Tier-3 data centre in Falkenstein, Germany, within the EU. The specific resources, features and price of your plan are those shown at checkout and in your client area.

We may improve or change the technical implementation of the Services over time. We will not materially reduce the core features of a plan you are paying for without giving you reasonable notice and, where applicable, the option to cancel for a pro-rata refund of any prepaid, unused period.

You must provide accurate, current and complete information when you register, and keep it up to date — including a contact email address that is not hosted on the domain you register with us, so we can always reach you.

You are responsible for all activity under your account and for keeping your credentials confidential. Tell us promptly if you believe your account has been compromised. You must be at least 18 years old, or have the consent of a parent or guardian, to enter into these Terms.

Services are billed in advance for the chosen billing cycle. Prices are shown in your selected currency (EUR, SEK or USD). For consumers in the EU, prices are shown inclusive of applicable VAT; for business customers, VAT is added where required by law.

To avoid interruption, Services renew automatically at the end of each billing cycle using the payment method on file, until you cancel. You can cancel renewal at any time from your client area. We will send a renewal reminder before each charge where reasonably practicable, but it remains your responsibility to cancel in time if you do not wish to renew.

If an invoice is not paid by its due date we may suspend the affected Services after reasonable notice, and may terminate them if the invoice remains unpaid for an extended period. Domain registrations and renewals are subject to the rules and timing of the relevant domain registry.

If you are a consumer in the EU, you normally have the right to withdraw from a distance contract within 14 days, under the Swedish Distance and Off-Premises Contracts Act (lag (2005:59) om distansavtal och avtal utanför affärslokaler) which implements the EU Consumer Rights Directive.

Because hosting is a digital service that we begin providing immediately, you can ask us to start before the 14-day period ends. If you do, and you then withdraw, you agree to pay a proportionate amount for the part of the service already provided up to the moment you tell us; once the service has been fully provided at your express request you lose the right of withdrawal. Domain registrations are generally non-refundable once registered, as the registry fee is non-recoverable.

Beyond your statutory rights, we offer a 14-day money-back guarantee on shared web hosting and VPS plans: if you are not satisfied, cancel within 14 days of your first order for that plan and we will refund the hosting fee. This goodwill refund does not cover domains, add-ons or set-up work, and does not apply to subsequent renewals.

You may not use the Services to host or transmit unlawful content, infringe others’ rights, send spam, distribute malware, attempt to gain unauthorised access to any system, or otherwise act in a way that harms our network, other customers or third parties. Full details are in our Acceptable Use Policy, which forms part of these Terms.

We may take proportionate action — including removing content or suspending a service — where it is necessary to comply with the law, protect our infrastructure or other customers, or respond to a credible abuse report. Where the situation allows, we will tell you first and give you a chance to resolve it.

You keep all rights to the content and data you store on the Services ("Your Content"). You grant us only the limited permission needed to host, transmit and back up Your Content so we can provide the Services. You are responsible for having the rights to everything you store and for ensuring it is lawful.

We take daily backups of our hosting platform as a safety measure, but you remain responsible for keeping your own independent backups of anything important. We do not guarantee the completeness or recoverability of our backups for restoring an individual account, and we recommend you keep your own copies.

We work to keep the Services available and secure, and our service-level commitments are set out in our Service Level Agreement. From time to time we carry out maintenance; where it may cause disruption we will give advance notice where reasonably practicable. No service can guarantee 100% uptime, and short interruptions for emergency maintenance or events beyond our control may occur.

You can cancel your Services at any time from your client area; cancellation takes effect at the end of the current billing cycle unless your statutory withdrawal right or our money-back guarantee applies.

We may suspend or terminate Services if you materially breach these Terms or the Acceptable Use Policy, fail to pay, or where required by law. Except in serious cases (such as illegal activity or a threat to our infrastructure), we will give you notice and a reasonable opportunity to fix the problem first. On termination we will, on request and where technically possible, give you a reasonable opportunity to export Your Content before it is deleted.

Where we process personal data that you control as part of hosting Your Content, we act as your data processor under the EU General Data Protection Regulation (GDPR), and you act as the controller. We process that data only to provide the Services and on your documented instructions, keep it within the EU/EEA, and apply appropriate technical and organisational security measures.

How we handle personal data — both as a controller for our own customers and as a processor for Your Content, including sub-processors, security and your rights — is described in our Privacy Policy, which forms part of these Terms.

Nothing in these Terms limits any liability that cannot be limited under applicable law — including liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, or any mandatory rights you have as a consumer.

Subject to that, the Services are provided with reasonable skill and care but without further guarantees, and we are not liable for indirect or consequential loss, loss of profit, or loss of data to the extent you could have avoided it by keeping your own backups. To the extent permitted by law, our total liability arising from the Services in any 12-month period is limited to the fees you paid us for the affected Service during that period.

If you are using the Services for purposes related to your business or profession, you agree to cover reasonable losses and third-party claims we incur that arise from your unlawful use of the Services or your breach of these Terms. This does not apply to you as a consumer beyond your ordinary legal responsibilities.

We may update these Terms to reflect changes in our Services or the law. For minor changes we will post the updated version with a new date. For material changes that affect you, we will give you reasonable advance notice (for example by email), and if you do not accept them you may cancel before they take effect.

These Terms are governed by Swedish law. If you are a consumer, you also keep the protection of any mandatory provisions of the law of the country where you live, and you may bring proceedings in your local courts.

We would always prefer to resolve any issue directly — please contact us first. If we cannot resolve it, consumers in Sweden can refer the matter to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, arn.se), and consumers in the EU can use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Otherwise, disputes fall under the jurisdiction of the Swedish courts.

Questions about these Terms? Email us at support@2-host.com or write to 2-Host Web Hosting & Cloud Services, Enköping, Sweden.